Digital workforce

A team, scoped to the work.

One assistant asked to do everything does most of it adequately. A workforce is built the way an organisation is built: roles, with the capability each role needs and the access it does not.

Don't hire one AI. Build the right team.

A business does not run on one job, so it should not run on one assistant. Each digital worker is scoped to a role and given the capability stack that role needs — a different model, different skills, different tools, different access.

  • Operations Agent

    Keeps recurring work moving — scheduling, status, exceptions and handovers.

    Model
    Selected per task
    Skills
    Workflow executionException handlingReporting
    Tools
    SchedulerTask boardNotifications
    APIs
    Business systemsCalendarMessaging

    Capabilities are assigned to the job — and every action still passes the IrisKey.ai™ authority check.

  • Research Agent

    Investigates a question properly and keeps the sources behind the answer.

    Model
    Selected per task
    Skills
    Source gatheringComparisonSynthesis
    Tools
    BrowserReaderCitation store
    APIs
    SearchData providers

    Capabilities are assigned to the job — and every action still passes the IrisKey.ai™ authority check.

  • Marketing Agent

    Produces and adapts material to the organisation’s own voice and standards.

    Model
    Selected per task
    Skills
    Copy draftingAudience framingCampaign structure
    Tools
    Brand guideAsset libraryPublishing queue
    APIs
    CMSAnalytics

    Capabilities are assigned to the job — and every action still passes the IrisKey.ai™ authority check.

  • Software Engineer

    Implements, tests and maintains digital systems under human review.

    Model
    Selected per task
    Skills
    ImplementationTest coverageRefactoring
    Tools
    RepositoryTest runnerBuild pipeline
    APIs
    Version controlCI

    Capabilities are assigned to the job — and every action still passes the IrisKey.ai™ authority check.

  • Security Reviewer

    Reviews changes, dependencies and exposure — and never grants its own permissions.

    Model
    Selected per task
    Skills
    Change reviewDependency reviewRisk write-up
    Tools
    ScannerPolicy referenceFindings log
    APIs
    Advisory feeds

    Capabilities are assigned to the job — and every action still passes the IrisKey.ai™ authority check.

  • Data Analyst

    Turns operational records into answers a manager can act on.

    Model
    Selected per task
    Skills
    QueryingPattern analysisExplanation
    Tools
    Query engineChartingNotebook
    APIs
    WarehouseOperational databases

    Capabilities are assigned to the job — and every action still passes the IrisKey.ai™ authority check.

  • Document Specialist

    Reads, compares and drafts against the organisation’s own records and templates.

    Model
    Selected per task
    Skills
    ExtractionComparisonDrafting
    Tools
    Document storeTemplate libraryRedline view
    APIs
    StorageRecords systems

    Capabilities are assigned to the job — and every action still passes the IrisKey.ai™ authority check.

  • Customer Service Agent

    Handles enquiries with the organisation’s knowledge behind every answer.

    Model
    Selected per task
    Skills
    Enquiry handlingKnowledge retrievalEscalation
    Tools
    Case viewKnowledge baseReply drafting
    APIs
    CRMTelephonyEmail

    Capabilities are assigned to the job — and every action still passes the IrisKey.ai™ authority check.

Roles shown are the workforce patterns we design around. The stack for each one is decided against your work, not fixed in advance.

How a worker is assembled

Different jobs, different stacks.

Every digital worker is put together from four decisions. Change the role and all four change with it — which is why a research worker and a security reviewer are not the same system wearing different names.

01 Model
Chosen for the work the role actually does, and re-examined as better options appear. No worker is permanently married to one provider.
02 Skills
The specific competencies the role needs — extraction, comparison, drafting, review — rather than a general instruction to be helpful.
03 Tools
The instruments the job requires: a query engine, a document store, a test runner, a case view. Given deliberately, not by default.
04 APIs
Connections into the systems the role legitimately works with — and only those. Reach is part of the job description.

What a worker may reach is an authority question, and IrisKey.ai™ answers it. Scoping a worker narrowly is good design; it is not, on its own, a permission model.

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What could an AI workforce do inside your business?

Tell us what your organisation does. We'll look at where digital workers, specialist AI capabilities and organisational intelligence could create measurable value.

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